We’re listening! All GGC students, faculty and staff are invited to take a short survey about the Daniel J. Kaufman Library & Learning Center. Your answers will help us determine how best to improve library facilities, services and resources.

Students: Provide your email at the end of the survey and you could win a Barnes & Noble gift card worth $100, $50 or $25.

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Frequently Asked Questions

Will my responses remain confidential?

Yes. The LibQUAL+® approach to confidentiality is guided by the ethical standards of the American Psychological Association. Although some information is captured from respondents, such as network and email address, privacy is protected in two ways. First, only very indirect information is captured which would be difficult to trace back to an individual. Second, everything possible is done to separate personal information from survey responses. Email addresses submitted are saved separately from the survey responses; there is no way to link an individual's response to their email address – assuring confidentiality when entering the incentive draw. After the draw, the email and network addresses are discarded.

The survey is straightforward and involves no deception or coercion. Potential respondents may elect not to proceed with the survey after reading the guarantees of confidentiality and privacy.

What is the LibQUAL+® survey?

LibQUAL+® is a nationally-normed, web-based survey offered by the Association of Research Libraries (ARL). The purpose of this survey is to help assess library services by measuring users’ minimum, perceived, and desired levels of service quality. The data from the survey is used to identify services that are exceeding or meeting expectations as well as services that need improvement.

What does LibQUAL+® measure?

The survey addresses three service quality dimensions that have been found to be valid in previous assessments of library services: affect of service, library as place and information control. Each question has three parts that ask respondents to indicate each of the following:

  • the minimum level of service they will accept
  • desired level of service they expect
  • perceived level of service currently offered

This design will permit analysis of gaps between expectations, perception and the minimum acceptable level of service.

Who will be surveyed?

All GGC students, faculty, and staff are invited to participate.

Are print copies available as an alternative to completing online?

Print copies of the survey may be made available to respondents who are identified by the Office of Disability Services as having a special need for accommodation. Please contact Franklin Roberts, interim dean of the Library, at froberts@ggc.edu or 678-407-5170.

How long will it take to complete the survey?

The survey will take between 15 and 20 minutes to complete.

Is the survey compatible with screen reader software?

Yes, the survey is compatible with JAWS and DUAL.

May I skip questions that don’t apply to me?

Please do not skip any questions in the survey. If you do not wish to answer a question or feel a question does not apply to you, select NA (not applicable). Surveys whose core questions are not completed (even with NA) are not counted in the aggregated results.

Will the results of the surveys be made available?

Once the library receives the responses and has a chance to analyze them, a report will be made to the campus concerning the results and further steps to be taken.

Where may I find more information on the LibQUAL+® survey?

More information is available on the LibQUAL+® homepage.

Who do I contact if I have questions or problems with the survey?

Please contact Franklin Roberts, interim dean of the Library, at froberts@ggc.edu or 678.407.5170.