Medical and Mental Health Services (DRAFT)

Visit the online patient portal to set up an account and schedule an appointment with the nurse practitioner. 

Appointments are available Monday – Friday.

Create Account

• Sign up to create a username and password for a Medicat Patient Portal account.
• Check availability and schedule appointments, or cancel and reschedule existing appointments.

Online Patient Portal

First Visit?

Bring your Claw Card and plan to arrive 15 minutes prior to your appointment to complete medical forms.

Cancellations

Please cancel or reschedule appointments via the online patient portal within 24 hours of your appointment.

Learn about Student Health Insurance

All accepted students must satisfy immunization verification requirements.

1. Log in to Med+Proctor using your GGC student email address and password, select "Account" and create a profile by completing all required information.
2. Download the immunization certificate from Med+Proctor for immunization verification requirements, and follow the steps to complete and submit.
3. Connect with Med+Proctor to help you through the process via online chat, knowledgebase or by submitting questions.
4. Please allow 2-3 business days for processing and verification of all immunization documents after submission.
5. Be sure to check your Claw Mail for all verification updates from Med+Proctor.

Med+Proctor Login

Questions?

Connect with Med+Proctor to help you through the process via online chat, knowledgebase or by submitting questions. Still have questions, or need to request a religious exemption form or medical exemption instructions? Email immunizations [at] ggc.edu.

Onsite services and supplies provided at no additional charge

Services and Supplies

• Over-the-counter medications and first-aid supplies (adhesive bandages, elastic bandages, etc.)
• Ear irrigation
• Vitals: blood pressure checks, height and weight measurements
• Flu shots

Onsite Labs

• Rapid strep
• Rapid mono
• Rapid influenza
• Urine dip

LabCorp laboratory, testing and medical services

Diagnostic lab work sent to LabCorp is not covered by student fees. Please review your health insurance options and contact Health Services if you have questions or need more information.

Learn about Student Health Insurance

Before scheduling an appointment or receiving treatment, a Health Services consent form (PDF) signed by parent or guardian is required for students under 18 years old.

Due to the federal privacy law known as HIPAA (Health Insurance Portability and Accountability Act), Health Services staff cannot discuss any medical information about students' illnesses or treatments without a signed release from the student.

In case of an emergency, a Health Services staff member or school representative will notify the appropriate person stated in your health records.

Health Services

Building H, Suite 1102
678.407.5675
healthservices [at] ggc.edu (healthservices[at]ggc[dot]edu)
immunizations [at] ggc.edu (immunizations[at]ggc[dot]edu)

Address

Health Services, H-1102
Georgia Gwinnett College
1000 University Center Lane
Lawrenceville, GA 30043

Meet Staff

Health Services

Department of Public Health

1-866-PUB-HLTH
(1.866.782.4584)

Hours

Monday – Thursday
9 a.m. – 5 p.m.
(closed daily from: 12 – 1 p.m.)

Friday: Please call or email for information regarding Friday hours.

GGC Hours and Campus Closings

Simply stop by the CAPS office, call 678.407.5592 or email counseling [at] ggc.edu (counseling[at]ggc[dot]edu) to schedule a virtual or in-person appointment. Same-day initial consultation appointments are limited and scheduled on a first-come, first-served basis.

Virtual Initial Consultation

1. Download Microsoft Teams on a device that has a video camera and microphone.
2. Access Microsoft Teams using your student ID and password.
3. Check your GGC Claw Mail for a Microsoft Teams meeting invitation on the morning of your appointment, and confirm the appointment.
4. Prior to your appointment, complete and submit the CAPS online client forms included in your meeting invitation.
5. Find the MS Teams invitation link again by logging in and viewing your calendar.

In-person Initial Consultation

In-person consultations are held in the CAPS office. Please arrive 15-20 minutes prior to your appointment to complete client forms. You will meet with a counselor for approximately 30 minutes and discuss what will be most helpful for you.

During the initial consultation meeting, you and your counselor will determine which services best fit your needs. Potential options can include a referral to individual or group counseling or referral to a community provider.

Counseling is Confidential

GGC CAPS staff adheres to the standards of privileged and confidential information set forth by Georgia law as well as by our respective professional standards and ethical codes (i.e., American Psychological Association, American Counseling Association, American Psychiatric Association and the National Association of Social Workers).

CAPS counselors may consult with other CAPS counseling professionals in order to better assist students. A signed "Consent for Release of Information" form is required to disclose any information about your counseling experience to a third party.

Exceptions

Exceptions to confidentiality may occur only under the following certain circumstances.

• Your request (by means of a signed release) that your counselor reveal information to other individuals or agencies of your choice
• Imminent threats to the safety and well-being of yourself or others
• When release of confidential information is required by court order
• When abuse, neglect or exploitation of children or adults who are vulnerable due to physical or mental impairment or advanced age is suspected

Meeting with a counselor is a chance to explore issues and determine possible courses of action or resolution in a respectful and confidential setting.

Various Concerns

If you see any of the following in yourself or in someone else, it may be a good idea to make a referral to Counseling and Psychological Services.

• Prolonged feelings of despair and unhappiness
• Withdrawal from normal activities and interests
• Excessive anxiety
• Physical complaints with no medical cause
• Increased irritability or suspiciousness toward others
• Decreased ability to concentrate or function academically
• Personality changes or sudden shifts in mood or behavior
• Behaving in class, activities or personal interactions in ways that are disturbing to others
• Talking or writing explicitly about hopelessness or suicide, or personal problems or emotional experiences that seem unresolved

In an Emergency

If you are in crisis or have concerns about your safety or the safety of others, please call GGC Public Safety at 678.407.5333 or dial 911.

Counseling and Psychological Services

Building I, Suite 1101
678.407.5592
counseling [at] ggc.edu (counseling[at]ggc[dot]edu)

Address

Counseling and Psychological Services, I-1101
Georgia Gwinnett College
1000 University Center Lane
Lawrenceville, GA 30043

Meet Staff

Counseling and Psychological Services

Hours

Monday – Friday
9 a.m. – 5 p.m.

GGC Hours and Campus Closings

Share Your Concern with the Student

Let the student know why you are concerned about them. Share your observations about the student's own concerns or behaviors (e.g., "I often hear you mention your worries about...," or "I can tell from our recent conversations that this is worrying you").

• When talking to a student who appears to be in distress, please inquire if the student is having any safety concerns in terms of thoughts of self-harm or harm to others.
• Let the student know what you believe the student will gain from meeting with a counselor (e.g., "I think you might find it helpful to discuss this with someone impartial, someone who can help you sort out your thoughts and feelings," or "This is just the thing to consult with a counselor about – a counselor will know more about this than I do," or "You and I just don't have enough time together to address these concerns the way they deserve, and I think you'd get a lot out of being able to talk them over with someone at greater length").
• If you are concerned that referring the student to Counseling and Psychological Services will be perceived as a rejection, you may wish to reassure the student (e.g., you might say "Even though you will be talking with your counselor about this issue, I want us to keep in touch about how things are going for you”).
• Pick up the phone and offer to make an appointment for the student while the student is there with you. Or offer the phone to the student so that the student can make the appointment themselves, in your company.
• If you are wondering whether or how to bring the issue of a referral up to the student, feel free to call and consult with a counselor about it. We can also provide community referrals for students who prefer to be seen off-campus.

Let the Student Know What to Expect

Let the student know that counselors are here to help all GGC students make the most of their college experience. Be respectful of the student’s cultural assumptions about what it means to speak with a counselor.

• A student can either call or stop by Counseling and Psychological Services to make a first appointment or "initial assessment.” First appointments are typically scheduled one to two weeks from the initial contact request. Appointment wait times may vary depending on appointment availabilities.
• During the first appointment with a counselor, the student will have a chance to discuss the situation or feelings that are troubling the student and what sort of further assistance the student might find helpful. The counselor and student will work together to locate whatever support the student needs, whether it be on or off campus, a brief consultation, ongoing counseling or a specialized treatment program.
• Should a student need immediate support due to a mental health crisis, the student may be eligible for a same day crisis appointment. If the student is experiencing a mental health crisis, the student should make this clear to Counseling and Psychological Services' front desk staff. Immediate mental health support is also available by using the BeWell@GGC support line. Access to this support line connects the student immediately to a crisis counselor and is available to all GGC students 24/7/365.

All client discussions and records at Counseling and Psychological Services are confidential.

Ask the student to follow up with you and let you know how it goes. Tell the student you don't need to know the details, but you would like to hear whether they had an appointment and whether it was helpful. Understand that not all students will choose to share this information with you.

Remember that the student's contact with Counseling and Psychological Services is confidential and no information will be shared without the student's explicit permission, including whether or not the student has been to Counseling and Psychological Services.

Are you concerned, but unsure how to proceed? In addition to sharing your concern with the student and directing them to help and support, you may feel that your concern merits additional action. You may appropriately direct your concern to the Grizzly Care Team via the incident report form.