Information Technology Requests
Things to Know
Before submitting a request, please read each section carefully.
- With the exception of a new Help Desk ticket, all IT requests must be submitted by a member of the GGC Faculty of Staff.
- Some requests may require Supervisor approval.
- Some request may require more information such as a business need or reason.
Choose Your Request
New Help Desk Ticket
Submit a Help Desk ticket for support or assistance with hardware, software, or for elevated access requests.
Adobe Acrobat Pro License
Adobe Acrobat supports creating, editing, and sharing PDFs. It also has signature functionality that allows users to sign, request, and track signature flows.
Adobe Creative Cloud (Classroom)
By faculty request, Adobe Creative Cloud (CC) is available for students to complete classwork for the semester.
Adobe Creative Cloud (Personal)
Adobe Creative Cloud access is available for faculty and staff with business case justification.
AI Comment Form
Submit questions, comments and suggestions regarding artificial intelligence at GGC.
Event Support
Request Audio-Visual Event Services at least 10 business days in advance.
IT Consultation
Book a consultation with an IT member for assistance or training on topics like MyCourses, digital accessibility, Microsoft 365, or classroom technology.
IT Web Content Edit
Request changes to IT Services webpages. Changes includes link updates, spelling and grammar fixes, etc.
LinkedIn Learning Collection
Request an addition to an existing collection or a the creation of a new collection to be included in GGC’s Recommended Collections on LinkedIn Learning.
MyCourses Announcement
GGC employees may request announcements to be published in MyCourses.
New IT Project
Submit an IT Project Request for implementing new or updated software or hardware.
Request Laptop Cart
Faculty and staff may request to reserve a laptop cart for temporary computing needs for a maximum of 5 days per reservation.
Contact Us
Contact us
Help Desk
Library (Building L), Main Floor
678.407.5611
helpdesk@ggc.edu
helpdesk.ggc.edu
Meet Staff
Hours
Monday – Thursday: 7:30 a.m. – 7 p.m.
Friday: 7:30 a.m. – 5 p.m.
Sunday: Closed
View more GGC hours and scheduled campus-wide closings.
Online and Phone Service Only
Saturday: 10 a.m. – 2 p.m
